Principle & Values
The foundation of our business is built on the following principles:
- Must Exceed Guest Expectations
- Must Drive Revenue
- Must Ensure Associate Satisfaction
- Must Maximize Profit
- Must Be Personal
- Must Be Value Driven
- Must Be Authentic
- Must Be Consistent
Impress our guests by providing service that meets and strives to exceed their expectations.
- Act with integrity
- Promote pride, enthusiasm and team spirit within our organization.
- Encourage and reward hotel innovation, creativity and risk taking.
- Contribute to and support the individuals’ personal and professional growth.
- Strive to continuously improve the way we operate our business.
- Uphold quality standards in maintaining our hotels.
It is from these elements that Vietnam Hotel Group “VHG” measures success.