Principle & Values

Principles

The foundation of our business is built on the following principles:

• Must Exceed Guest Expectations
• Must Drive Revenue
• Must Ensure Associate Satisfaction
• Must Maximize Profit
• Must Be Personal
• Must Be Value Driven
• Must Be Authentic
• Must Be Consistent

 

Values

Impress our guests by providing service that meets and strives to exceed their expectations.

• Act with integrity
• Promote pride, enthusiasm and team spirit within our organization.
• Encourage and reward hotel innovation, creativity and risk taking.
• Contribute to and support the individuals’ personal and professional growth.
• Strive to continuously improve the way we operate our business.
• Uphold quality standards in maintaining our hotels.

It is from these elements that Vietnam Hotel Group “VHG” measures success.